Refund & Returns Policy
We want you to love every product you buy from us. This policy explains, in simple words, when you can get a refund for a digital product, how to request one, and how quickly we'll process it.
Refunds at a glance
Hover or tap a card to flip it.
7-day request window
Learn moreAsk within 7 days
Send your refund request within 7 days of purchase, with your order ID and a short description of the issue.
Faulty file? We fix it
Learn moreFix first, refund if needed
If a file is corrupted or won't open, we'll send a working copy. If we can't fix it, you get a refund.
Charged twice?
Learn moreFull duplicate refund
Accidentally paid twice for the same order? We'll refund the duplicate payment in full.
Not delivered?
Learn moreDeliver or refund
If you didn't receive your product and we can't deliver it, you'll get a full refund.
Back to your account
Learn moreOriginal payment method
Approved refunds go back to the same card, PayPal account or method you used to pay.
Quick review
Learn moreDecision in days
We review every request carefully and aim to reply with a decision within 3 business days.
Overview
This Refund & Returns Policy applies to all digital products, including Excel templates, eBooks, guides and professional resources, bought from techmahadev.com, operated by Tech Mahadev, Ghaziabad, Uttar Pradesh, India.
It forms part of our Terms & Conditions and should be read together with our Shipping & Delivery Policy and Privacy Policy. By placing an order, you agree to this policy.
Why digital products are different
Unlike physical goods, digital files are delivered instantly and cannot be returned once downloaded. A downloaded copy can't be "sent back", so we can't offer refunds simply because you changed your mind.
That's why we give you detailed product descriptions, screenshots, previews and software requirements on every product page, so you can make an informed choice before you buy. If you're unsure whether a product suits your needs, please email us first. We're happy to help.
When you can get a refund
We will fix the problem or refund you in the following situations:
| Situation | What we'll do | Refund type |
|---|---|---|
| File is corrupted, incomplete or won't open | Send a working file. If we can't fix it, refund you. | Full |
| Product not delivered and we can't deliver it | Try to deliver immediately, otherwise refund you | Full |
| Charged twice for the same order | Refund the duplicate payment | Full (duplicate) |
| Product is materially different from its description | Review, then replace the product or refund you | Full or partial |
| Order cancelled by us (e.g. pricing error or failed verification) | Cancel the order and refund you | Full |
Eligible vs not eligible
Usually eligible
- Corrupted or broken files we can't fix
- Products not delivered
- Duplicate or accidental double payments
- Products clearly not as described
- Requests made within 7 days of purchase
Not eligible
- Changed your mind after downloading
- Bought the wrong product by mistake and already downloaded it
- Software requirements on the product page were not met
- Lack of skills or time to use the product
- Free products, discounted "final sale" items or custom work, unless faulty
- Requests made more than 7 days after purchase
Even if your case isn't eligible for a refund, contact us. We'll always try to help you get the product working for you.
Refund request window
Refund requests must be made within 7 days of your purchase date. Requests received after this period may not be accepted, except where the law requires otherwise or in the case of a duplicate payment.
How to request a refund
Please include
- Your order ID and the email address used at checkout.
- The product name and a short description of the problem.
- Screenshots or error messages, if the file won't open or work.
- Your software and version, for example "Microsoft Excel 2019 on Windows 11".
Review & approval
- We acknowledge refund requests within 48 hours.
- We aim to review your request and tell you our decision within 3 business days. Some cases may need extra information from you.
- We may try to fix the problem first, for example by sending a corrected file or helping you with setup, before approving a refund.
- If your request is declined, we'll explain why and suggest other ways we can help.
Refund method & timing
Approved refunds are always made to your original payment method. We don't offer refunds in cash or to a different account.
| Stage | Typical time |
|---|---|
| We process the approved refund | Within 2 business days of approval |
| PayPal balance | Usually within a few days of processing |
| Credit / debit card | Usually 5–10 business days, depending on your bank |
| UPI / net banking (if used) | Usually 5–7 business days, depending on your bank |
Once we've processed a refund, the time it takes to show in your account depends on your bank or payment provider. Payment gateway or currency conversion fees charged by your bank may not be refundable.
Replacements & fixes
Most problems with digital files can be fixed quickly. Depending on the issue, we may:
Bundles & partial refunds
If you bought a bundle and only one item is faulty and can't be fixed, we may offer a partial refund for that item, based on its share of the bundle price. Bundles cannot be partly refunded simply because you don't need some of the items.
Order cancellations
- Because delivery is instant, orders can't be cancelled once the download links are issued.
- If your payment is still pending or your order is on hold and nothing has been delivered, contact us and we'll cancel it and refund any amount charged.
- We may cancel an order if the product was listed at a clearly wrong price, if payment verification fails, or if we suspect fraud. In that case, you'll receive a full refund.
Duplicate & accidental purchases
If you accidentally bought the same product twice, or were charged more than once for one order, let us know within 7 days. We'll refund the extra payment in full, provided the duplicate copy hasn't been used separately or shared.
Returns & license after a refund
Digital products don't need to be physically returned. However, when a refund is approved:
- Your license to use the product ends, and your download access is removed.
- You agree to delete all copies of the product from your devices and storage, and to stop using it.
- Continuing to use or share a refunded product is a breach of our Terms & Conditions.
Chargebacks & payment disputes
Please contact us before filing a chargeback or dispute with your bank or PayPal. Most issues are solved faster and more easily directly with us. If a dispute is opened, your download access may be paused while it's reviewed, and we may share order and download records with the payment provider.
Fair use of this policy
This policy is meant to protect genuine customers. We may refuse refunds where we see misuse, such as repeated refund requests, downloading products and then requesting refunds without a genuine issue, or sharing products before asking for a refund. We may also restrict future purchases in such cases.
Refund FAQ
Can I get a refund if I change my mind?
The template doesn't work in Google Sheets. Can I get a refund?
How long does a refund take?
Can I exchange a product instead of getting a refund?
What if I bought the same product twice?
Your consumer rights
Nothing in this policy affects any rights you have under applicable consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020 in India, or the laws of your country of residence, that cannot be excluded by agreement.
Changes to this policy
We may update this Refund & Returns Policy from time to time. Changes will be posted on this page with a new "Effective" date and will apply only to orders placed after the update.
Contact us & Grievance Officer
Have a problem with a product or want to request a refund? We're here to help. In line with the Consumer Protection (E-Commerce) Rules, 2020, you can reach our Grievance Officer below. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Request a refund